Refund policy

Refund & Return Policy

Last updated: 23/04/2026

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our policy carefully to understand how returns, refunds, and exchanges work.

1. Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in original condition

  • It must include all original tags and packaging

  • A proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products

  • Items purchased on sale or discount (unless defective)

  • Innerwear or hygiene-sensitive products

  • Gift cards

3. Refunds

Once we receive and inspect your return:

  • You will be notified about the approval or rejection of your refund

  • If approved, your refund will be processed within 5–7 business days

  • The refund will be credited to your original payment method

Shipping charges (if any) are non-refundable.

4. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect item received

To request an exchange, contact us within 48 hours of delivery with clear photos or videos of the issue.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect

  • We recommend using a trackable shipping method

  • We are not responsible for lost return shipments

6. Damaged or Wrong Items

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery

  • Provide order details and photo/video proof

  • We will arrange a replacement or full refund

7. Order Cancellation

  • Orders can be canceled within 12 hours of placing the order

  • Once shipped, orders cannot be canceled

8. Contact Us

For any questions regarding returns or refunds, contact us:

📧 Email: as8209641@gmail.com
📞 Phone: 7018027183

9. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page.

By placing an order with us, you agree to this Refund & Return Policy.